Supply Chain Network

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Help

I have forgotten my password – what must I do?

In the top right corner of the home page click on "login"
At the bottom of the login window - click on "reset password"
Enter your username and a new password will be emailed to you

How can I change my password?

In the top right corner of the home page click on "login"
Enter your username and password and log into Supply Chain Network
Go to "membership" on the main menu bar
Select the option "change password"
Enter your current password and a new password that you will remember
Record your username and password in a safe place for you to remember in future

I have forgotten my username – what must I do?

Email the call centre on helpdesk@scnet.co.za - on verification of your email address your username will be emailed to you.
Alternatively contact the call centre on 087 094 9990

I receive regular emails that my profile is still pending – what must I do?

: 1.You started to create your profile and managed to get past the first page - however for some reason you could not complete your profile; OR; 2.You have completed your profile through to the final step and clicked on "finish"

My profile is incomplete
- In the top right corner of the home page click on "login"
- Enter your username and password you created when you registered your profile and log into Supply Chain Network
- Complete your profile through to step 7 - and click finish.
- You will then receive an email confirming your registration
- IMPORTANT - in the email is a link "click here" - you must complete this step in order to verify your email address on Supply Chain Network – if this is not done your profile will still be pending and will not be visible to the buyers using Supply Chain Network
I have completed my profile
- Your profile has been completed BUT you are still receiving weekly emails to remind you that your profile is pending
- This is because the email confirming your registration - which has a link in the email that says "click here to verify your email address" - as not been done
- If you cannot find this email - check your JUNKMAIL folder - as your email settings could have directed the registration email there
- If you still cannot find the email please contact the call centre on 087 094 9990 and they will resend the registration email for your action.

I cannot find the email confirming my registration - what must I do?

This email is important as there is a link that you must click on to verify your email address and activate your company profile on the Network
Check your JUNKMAIL folder as sometimes a users email settings route the registration email into the JUNKMAIL folder
If you still cannot find the email please contact the call centre on 087 094 9990 and they will resend the registration email for your action.

I am receiving emails that my Tax Clearance Certificate has expired what must I do?

You need to upload a new certificate
In the top right corner of the home page click on "login"
Enter your username and password you created when you registered your profile and log into Supply Chain Network
Go to "membership" on the main menu bar
Select "member profile"
On the second page "enterprise credentials" you can upload your new Tax Clearance Certificate
REMEMBER to also change the expiry date to reflect the new expiry date.

I am receiving emails that my BBBEE Certificate has expired what must I do?

You need to upload a new certificate
In the top right corner of the home page click on "login"
Enter your username and password you created when you registered your profile and log into Supply Chain Network
Go to "membership" on the main menu bar
Select "member profile"
On the second page "enterprise credentials" you can upload your new BBBEE Certificate
REMEMBER to also change the expiry date to reflect the new expiry date.

I am receiving emails that I am a Premium Member and I must upload either my Tax Clearance , my BBBEE Certificate or both

As a Premium Member our call centre will verify your company profile - this is important as the buyer wants to see verified information
Without your Tax Clearance & BBBEE Certificates - the call centre cannot complete your verification. If these documents are not received within 4 weeks of registration the call centre will mark your profile as "UNVERIFIED"
To upload your documents:
- In the top right corner of the home page click on "login"
- Enter your username and password you created when you registered your profile and log into Supply Chain Network
- Go to "membership" on the main menu bar
- Select "member profile"
- On the second page "enterprise credentials" you can upload your Tax Clearance and/or BBBEE Certificate
- REMEMBER to also add the expiry date.

I have registered my company profile and when searching I cannot find my company on Supply Chain Network

Make sure that you selected the 1st option when you registered "I want to list my business" - if this has been done -
Make sure that you have clicked on the link in the email confirming your registration - this would have been sent the shortly after completing your registration – if this has been done -
Contact the call centre on 087 094 9990 for assistance.

I want to change information on my company profile – how do I do this?

In the top right corner of the home page click on "login"
Enter your username and password you created when you registered your profile and log into Supply Chain Network
Go to "membership" on the main menu bar
Select "member profile" and edit/update any part of your profile.

What is a profile score and how is it calculated?

A profile score is a tool used by the buyers to quickly reach company profiles that are complete. The more information in your profile - the higher your profile score. The profile score allocates points based on the elements of your profile that are important to the buyer.

The profile score is allocated based on how complete and compliant your profile is.
Those elements that are more important to the buyer (such as your BBBEE & Tax Clearance Certificate as well as Trade References) - these elements receive higher points in your profile score.
A Basic and Premium Member can score exactly the same against the Completion Score
Whereas ONLY a Premium Member can earn a Compliance Score based on validation of the various documents and BBBEE credentials
A Profile Score is then calculated as a combination of the Completion Score and the Compliance Score – a 70/30 ratio.
Your Profile Score = Your Completion Score% x 0.7 + Your Compliance Score% x 0.3.

The Profile Score points table is included below as reference

Section	Target	Achievable Completion Score %	Achievable Compliance Score % (Premium Verified Only)
Log in and Company Details	Company Description > 50 chars	5%
Log in and Company Details	Company Registration Number captured	5%	25%
Log in and Company Details	Corporate Website Address captured	1%
Enterprise Credentials	Black Ownership captured	5%	10%
Enterprise Credentials	Black Women Ownership captured	5%	10%
Enterprise Credentials	BBBEE Certificate Expiry date specifed, The document is uploaded and has not expired.	10%	20%
Enterprise Credentials	BBBEE Certificate Document Expiry Date. Expiry date captured.	2%
Enterprise Credentials	Verification Auditor captured	5%	5%
Enterprise Credentials	Classified as a Empowering Supplier captured	5%	5%
Enterprise Credentials	Vat Number captured Only applicable if vat registered	5%	10%
Enterprise Credentials	Tax Clearance Certificate Only applicable if vat registered Expiry date captured, and document is uploaded and has not expired.	15%	15%
Enterprise Credentials	Tax Clearance Expiry Date Only applicable if vat registered Expiry date captured and document is uploaded and has not expired.	2%
Enterprise Credentials	Name of Bankers captured	2%
Enterprise Credentials	Number of Employees captured	1%
Enterprise Credentials	Business Keywords If 1 to 4 entries captured =2% If 5 or more entries captured =5%	5%
Enterprise Credentials	Years Operating captured	1%
Log in and Company Details	Main Branch - Image of Premises loaded	1%
Contact Details	Main Branch -Contact People 1 primary contact =2% 2 alternative contacts or more =5%	5%
Shareholders/Directors	At least one shareholder/director.	5%
Workman's Compensation	(Allocated only if the Workmans Compensation document is not expired)	5%
Trade References	1 Trade Reference captured = 3% 2 Trade References captured = 5% 3 or more Trade References captured = 10%	10%
	Total	100%	100%

I have received a verification report – what is this?

A premium member's company profile is verified by the Supply Chain Network Call Centre
The verification is done against CIPC, SARS and BBBEE Compliance
A verified profile is branded as a Verified Profile and given priority in any search result conducted by a buyer.

Can I submit new information to improve my verification report?

Yes - if your verification report indicates which pieces of information could not be verified - you can update your company profile and add the additional information. The call centre will receive a notification that your profile has been amended and a new Verification Report will be done.

What should I do if I have amended my profile BUT the Verification report has not been amended?

Contact the call centre on 087 094 9990 and request that the Verification report be redone

How do I become a Premium Member to access tenders?

Premium Membership requires a subscription.
Payment via annual eft or monthly debit order.

STEPS

Login with your username and password on the top right corner and click on .
Select the payment option.
Email payment confirmation to helpdesk@scnet.co.za.
On confirmation the call centre will upgrade your profile to premium membership.
You will have access to all areas on Supply Chain Network including Tender Bulletins and Electronic Request for Quote.

My profile score has gone down – what must I do ?

A profile score will drop if your Tax Clearance or BBBEE Certificate expires.
These are important tools for the buyer and this is why your score has dropped.
To improve your score you must upload a new BBBEE and/or Tax Clearance Certificate - REMEMBER to change the expiry date to reflect the new expiry date.